The best measure of success is our customers’ experience – the results of our customer satisfaction survey

We received answers to these questions in our customer satisfaction survey, carried out between November 2025 and June 2026.

The results highlight what matters most to us: our clients feel they receive high-quality, helpful, and human-centered therapy.

Based on the survey, clients were very satisfied with, among other things:

• the benefits of the therapy
• the collaboration with their therapist
• how smoothly communication worked
• the guidance and advice they received
• the practical arrangements around the therapy services.

It was also particularly encouraging to see the very high willingness to recommend; almost all respondents would recommend ombrelo’s therapy services to others.

In the feedback, the therapists’ professionalism, warm approach, and effective cooperation with families, schools, and other partners were especially emphasized. One respondent summed up their experience aptly:

"The collaboration has worked wonderfully, and the therapist has been incredibly important both at home and at school."

Another wrote:

"The speech therapist has been really nice, and the children have really liked her."

A warm thank you to everyone who shared feedback. Our clients’ experiences help us continually improve our work and stay true to what is most important at ombrelo – meeting each person as an individual.